Privacy Policy
Restoration 1 of Gastonia ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
We collect information you provide directly to us — such as your name, phone number, email address, service address, and details about your restoration needs — when you submit our contact form, request service, or communicate with us by phone, text, or email.
How We Use Your Information
We use your information to respond to your inquiries, schedule and perform restoration services, send service-related communications, request feedback on completed work, and maintain our business records. We do not sell your personal information.
Cookies and Tracking Technologies
Our website uses only the cookies necessary for the site and our embedded contact form to function. The contact form is provided by a third-party platform (HighLevel / LeadConnector) and may set functional cookies required to load and submit the form. We do not use advertising cookies, cross-site tracking, or third-party behavioral advertising trackers on this site, and we do not sell or share your information for cross-context behavioral advertising. Most browsers let you refuse or delete cookies through their settings; disabling functional cookies may prevent the contact form from working.
SMS and Text Message Communications
We may send SMS text messages to customers who explicitly opt in via the contact form at restoration1gastonia.net, or who provide their phone number and consent at the time of service. You consent by checking the SMS consent checkbox on our contact form. We use your phone number solely to send the message types described below.
Message types: Job and appointment confirmations, service reminders, follow-up communications, and review requests related to services we have performed for you.
Message frequency: Message frequency will vary based on your service activity. You may receive up to 4 messages per month.
Opt-out: You can cancel SMS at any time. Reply STOP to opt out of any message. After we receive your STOP request, we will send one final confirmation message and you will receive no further messages. To re-subscribe, submit our contact form again.
Help: Reply HELP for assistance, or contact us at 704-330-9795 or Robert@restoration1gastonia.com.
Carriers: Carriers are not liable for delayed or undelivered messages.
Age requirement: You must be 18 years of age or older to opt in to SMS communications.
Rates: Message and data rates may apply. Contact your wireless provider with questions about your plan.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support of services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect the personal information you share with us. Information submitted through our contact form is transmitted over an encrypted (HTTPS/TLS) connection and stored in our access-controlled customer relationship management system (HighLevel / LeadConnector). Access to your information is limited to personnel and service providers who need it to deliver our services. We retain your information only as long as necessary to provide services, meet our legal and record-keeping obligations, and resolve disputes. No method of transmission or electronic storage is 100% secure, so while we work to protect your information we cannot guarantee absolute security.
State Privacy Rights
Depending on the state where you reside, you may have additional rights regarding your personal information under applicable state privacy laws, including those in California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas, Florida, North Carolina, and other states with consumer privacy legislation.
These rights may include the right to: know what personal information we collect and how it is used; access or receive a copy of your personal information; request correction of inaccurate information; request deletion of your personal information; opt out of the sale or sharing of your personal information; and non-discrimination for exercising your privacy rights.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising. To exercise any of the rights described above, contact us using the information on this page. We will respond within the timeframe required by applicable law (typically 45 days).
Contact Us
Restoration 1 of Gastonia
365 N New Hope Rd Ste 6, Gastonia, NC 28054
Phone: 704-330-9795
Email: Robert@restoration1gastonia.com